Public Offer for Services

• Order — the description of work agreed by the parties: a proposal, specification, statement of work or invoice setting out the services, timeline, price and payment terms.
• Deliverables — code, configurations, settings, documentation and other results that the Contractor creates and hands over to the Client under an Order.
• Act — an act of completed work (services rendered), including in electronic form.
• Website — serikson.kz.

The Contractor provides software development services — AI agents, CRM and ERP systems, integrations with messengers and other services — as well as consulting, implementation, configuration and support, and the Client accepts and pays for them. The scope, timeline and price of the services are set in the Order. If an Order conflicts with this offer, the Order prevails.

The initial consultation is free of charge and does not oblige either party to enter into the Agreement.

The offer is accepted by any of the following actions of the Client: full or partial payment of the Contractor’s invoice, signing an Order, or confirming an Order from the email address or messenger the Client uses for communication. The Agreement is concluded at the moment of acceptance (Article 396(3) of the Civil Code of the Republic of Kazakhstan).

Each new Order agreed by the parties becomes part of the Agreement.

• The price and payment terms are set in the Order and the invoice. Prices are in Kazakhstani tenge unless another currency is agreed in the Order.
• Unless the Order provides otherwise, the Client pays a 50% advance within 5 business days after the invoice is issued and the balance within 5 business days after the Act is signed.
• Payment is made by bank transfer to the Contractor’s account using the details in the invoice. The payment date is the date the funds reach the Contractor’s account. Each party bears its own bank fees.
• Taxes are calculated under the tax laws of the Republic of Kazakhstan. If the services are subject to VAT, the VAT amount is shown in the invoice.
• Third-party services needed to run the Deliverables — WhatsApp Business Platform messages, artificial intelligence services, hosting, domains, licenses — are not included in the price and are paid by the Client directly unless the Order says otherwise.

• The Contractor starts work after receiving the advance and the materials, access and information needed for the Order.
• Timelines are set in the Order. If the Client delays payment, materials, access or answers, timelines move by the length of the delay.
• Changes in scope are agreed in an additional Order with its own price and timeline.
• The Contractor may engage third parties and is liable to the Client for their actions as for its own.

• When the work or a stage is complete, the Contractor hands over the Deliverables and sends the Act.
• Within 5 business days the Client signs the Act or sends reasoned comments. If the Act is not signed and no comments are sent within this period, the services are deemed accepted without comments.
• The Contractor fixes justified comments within the agreed Order within a reasonable time at no extra charge.
• The parties may exchange Acts and other documents electronically and sign them with digital signatures. Electronic invoices are issued in the ESF information system.

The Contractor shall:

• provide the services professionally and on time;
• keep the Client informed of progress and of anything that affects the result or timeline;
• keep the Client’s information confidential.

The Client shall:

• provide materials, access and answers on time;
• accept and pay for the services on the terms of the Agreement;
• use the Deliverables in compliance with the law and the rules of the platforms they are connected to.

• The Deliverables may work with external platforms — the WhatsApp Business Platform (Meta), Telegram, artificial intelligence services and hosting. Accounts on these platforms are registered to the Client unless the Order says otherwise, and the Client accepts their terms of use.
• The Client complies with platform rules, including the WhatsApp Business Messaging Policy: it obtains recipients’ opt-in to messages and does not send spam or prohibited content. The Contractor is not liable for blocks or restrictions imposed by a platform because of the Client’s messages or actions.
• The Contractor is not liable for changes, outages or discontinuation of third-party platforms. Adapting the Deliverables to such changes beyond the warranty is done under a separate Order.
• AI agent replies are generated by machine learning models and may contain inaccuracies. The Client decides which actions the agents perform without human involvement and oversees their work.

• Exclusive rights to Deliverables created specifically for an Order pass to the Client upon full payment for that Order, unless the Order says otherwise.
• The Contractor retains the rights to its own work created before or outside the Order: libraries, templates, modules and tools. Where they are part of the Deliverables, the Client receives a non-exclusive perpetual license to use them as part of the Deliverables.
• Third-party components, including open-source software, are used under their own licenses.
• The Contractor may mention the Client and a general description of the project in its portfolio unless the Client objects in writing.

Neither party discloses the other’s confidential information received under the Agreement to third parties, except where required by law or to people who need it to perform the Agreement and are bound by confidentiality. This obligation applies during the Agreement and for three years after it ends.

• If, under an Order, the Contractor processes personal data of the Client’s customers, employees or counterparties — for example, an AI agent’s WhatsApp conversations — the Client remains the owner and operator of that data. The Contractor processes it on the Client’s instructions as a third party and only to perform the Order.
• The Client warrants that it has obtained the data subjects’ consent to the collection and processing of their data, including transfer to the Contractor and cross-border transfer where the Deliverables require it.
• The Contractor keeps this data confidential and secure, may use the hosting and services without which the Deliverables cannot work, and within 30 days after the work ends returns or destroys the data at the Client’s choice, unless the law requires it to be kept.
• The Contractor processes personal data of the Client’s representatives under its Privacy Policy.

• For 30 calendar days after the Act is signed, the Contractor fixes, free of charge, defects in the Deliverables caused by the Contractor that can be reproduced in the agreed environment.
• The warranty does not cover defects caused by changes to the Deliverables made without the Contractor, by changes to third-party platforms, or by breaches of their rules.
• The Contractor does not guarantee specific business results such as growth in sales, revenue or customers, as they depend on many factors outside its control.

• For late payment, the Contractor may claim a penalty of 0.1% of the overdue amount per day, up to 10% of that amount.
• For late delivery caused by the Contractor, the Client may claim a penalty of 0.1% of the price of the delayed stage per day, up to 10% of that price.
• The Contractor’s total liability under the Agreement is limited to the amount paid by the Client under the relevant Order. The Contractor is not liable for lost profits or indirect damages.
• These limitations do not apply to intentional breaches or where the law, including consumer protection law, does not allow them.

Neither party is liable for failure to perform caused by force majeure: natural disasters, military action, acts of government authorities, or large-scale outages of communications and the internet. The affected party notifies the other within 5 business days. If such circumstances last longer than 30 days, either party may terminate the Agreement, with payment for services actually provided.

• The offer is valid from its publication on the Website until withdrawn. The Contractor may change or withdraw the offer; changes do not apply to Orders accepted before the new version is published.
• The Agreement remains in force until all obligations under all Orders are fulfilled.
• Either party may terminate the Agreement by giving the other at least 10 business days’ written notice. The Client pays for services actually provided up to the termination date, and the Contractor refunds any unused part of the advance.

The parties resolve disputes through negotiation. A claim is sent in writing, including by email, and must be answered within 10 business days. If the dispute is not settled, it is referred to the court at the Contractor’s location unless the laws of the Republic of Kazakhstan provide otherwise. The Agreement is governed by the laws of the Republic of Kazakhstan.

• The parties send notices and documents by email and through the messengers specified in the Order or correspondence; such messages are legally binding. The Contractor’s address is info@serikson.kz.
• If any term of the Agreement is held invalid, the remaining terms stay in force.
• For Clients who are individuals, the Agreement applies to the extent it does not contradict consumer protection law.

Legal name

SERIKSON MARKETING LLP (Товарищество с ограниченной ответственностью "SERIKSON MARKETING")

Registered name

ТОО "SERIKSON MARKETING"

BIN

210440011002

Registered address

22 Kyzylkaiyn St., Kaitpas microdistrict, Karatau district, Shymkent 160000, Kazakhstan

Director

Yelnur Serikuly

Email

info@serikson.kz

Phone

+7 702 001 93 35

Website

serikson.kz

Bank details are provided in the invoice.